1. Returns:

   – We accept returns within 30 days of the original purchase date.

   – To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when you received it.

2. Refunds

   – Refunds will be issued to the original payment method used during the purchase.

   – Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Exclusions

   – Used items are not eligible for refunds. Due to the nature of our products, we cannot accept returns for items that have already been in use.

4. Damaged or Defective Items

   – If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will replace the item or issue a refund, depending on your preference.

5. How to Initiate a Return

   – Please contact our customer service team to initiate a return. Provide your order number and details about the item you would like to return.

6. Shipping Costs

   – Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective/damaged item.

7. Refund Processing Time

   – Refunds will be processed within 7 business days of receiving the returned item.

8. Florida Law Compliance

   – This policy complies with relevant Florida laws and regulations.

By making a purchase at Magma Hookah Shop you agree to abide by this refund and return policy. We reserve the right to update or modify this policy at any time without prior notice.

If you have any questions or concerns, please contact our customer service team.

9.Privacy Policy

Thank you for visiting the Magma Hookah Shop website. We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines the types of personal information we collect, how it is used, and how you can control your information.

10. Information We Collect

– Personal Information: When you make a purchase or sign up for an account, we may collect your name, email address, phone number, billing and shipping addresses, and payment information.

– Browsing Information: We may collect information about your browsing activity on our website, such as the pages you visit, the products you view, and your IP address.

11. How We Use Your Information

– Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

– Marketing: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of marketing communications at any time.

– Website Improvement: We use browsing information to analyze trends, track user behavior, and improve the functionality and performance of our website.

12. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure payment processing, and regular security audits.

13. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your orders (e.g., sharing your address with shipping carriers).

14. Your Choices

You have the right to access, update, or delete your personal information. You can also choose to opt out of marketing communications at any time by following the instructions in the emails we send.

15. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

Contact Us:

If you have any questions or concerns about our privacy practices, please contact us at [contact email].